Refund policy

Customer Satisfaction: Our utmost priority is ensuring our customers' satisfaction. If you encounter any issues with your delivery, please contact our customer service team at tryfurball@gmail.com or call us at +6019-7510912, and we will gladly assist you.

Order Changes & Cancellations: Requests for order changes or cancellations made after an order has been charged will be accommodated to the best of our ability. However, we cannot guarantee that updates will be honoured once the order is packed due to our rapid warehouse processing.

Refund Process: Customers may be eligible for a refund, store credit, or partial credit at our discretion if they are unsatisfied with their first order. To qualify, customers must contact us within 30 days of order delivery. We reserve the right to request product photos or returns to facilitate the refund or credit process.