Refund policy

Customer Satisfaction:
Our customers’ satisfaction is our priority. If you experience any issues with your order or delivery, please contact our customer service team at tryfurball@gmail.com or 0194012026, and we’ll be happy to assist you. To help us review your case, we may request your order details, photos of the product and packaging, the lot number and best-before date, and photos of the product contents.

Order Changes & Cancellations:
If you need to make changes to or cancel your order after payment has been made, please contact us as soon as possible. We’ll do our best to accommodate your request. However, due to our warehouse processing times, we cannot guarantee changes or cancellations once an order has been packed or processed.

Refunds & Replacements:
Refunds or replacements may be provided for verified product or fulfilment issues, including defective or damaged packaging, spoilage, incorrect or missing items, or products damaged in transit.
For damaged or defective orders, we may offer a replacement instead of a refund. To verify and process your request, we may ask for photos, product details, lot numbers, or the return of the affected items. Refund requests should be made within 7 days of successful delivery. Requests received after this period will be reviewed on a case-by-case basis. To get started, contact us with your order details and our team will assess your request and assist you from there.