Privacy policy

Privacy Policy

This Privacy Policy outlines how www.tryfurball.co (referred to as the “Site” or “we”) collects, utilizes, and divulges your Personal Information during your visit or purchase from the Site.

Collecting Personal Information

When you visit the Site, we gather specific information about your device, your interaction with the Site, and details necessary to process your purchases. Additionally, we may collect supplementary information if you reach out to us for customer support. In this Privacy Policy, we denote any information capable of uniquely identifying an individual as “Personal Information.” Refer to the following list for details on the Personal Information we collect and its purposes:

  • Device information:

    • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction with the Site.
    • Purpose of collection: to accurately load the Site for you and to conduct analytics on Site usage for optimization.
    • Source of collection: Automatically collected when accessing our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for business purpose: shared with our processor Shopify.

  • Order information:

    • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
    • Purpose of collection: to provide products or services, process payment information, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for potential risk/fraud, and provide information/advertising per your preferences.
    • Source of collection: collected directly from you.
    • Disclosure for business purpose: shared with our processor Shopify.

  • Customer support information:

    • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
    • Purpose of collection: to provide customer support.
    • Source of collection: collected directly from you.
    • Disclosure for business purpose: None.

Minors

The Site is not designed for individuals under 18 years old. We do not intentionally gather Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at tryfurball@gmail.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to aid in providing our services and fulfilling contracts with you, as described above. For instance:

  • We utilize Shopify to operate our online store. You can review how Shopify uses your Personal Information here.
  • We may share your Personal Information to comply with applicable laws and regulations or to protect our rights.

Behavioural Advertising

As mentioned, we use your Personal Information to offer targeted advertisements or marketing communications we believe may interest you. For instance:

  • We employ Google Analytics to understand how customers use the Site. Learn more about Google's use of your Personal Information here.

For further details on how targeted advertising functions, visit the Network Advertising Initiative’s educational page here.

Using Personal Information

We utilize your Personal Information to provide our services to you, including product offerings, payment processing, order shipping/fulfillment, and keeping you informed about new products, services, and offers.

Retention

Upon ordering through the Site, we retain your Personal Information for our records until you request its erasure. For erasure requests, refer to the ‘Your rights’ section below.

Automatic Decision-making

If you reside in the EEA, you have the right to object to processing based solely on automated decision-making. We do not engage in fully automated decision-making using customer data that has a legal or significant effect. Shopify may use limited automated decision-making to prevent fraud.

Cookies

Cookies enhance your browsing experience on our Site by remembering actions and preferences. They also provide insights into website usage. We use various cookies to optimize your experience and provide our services.

For details on controlling and managing cookies, consult your browser's help file or visit www.allaboutcookies.org.

Do Not Track

We do not alter our data collection and usage practices upon detecting “Do Not Track” signals from your browser.

Changes

We may update this Privacy Policy periodically to reflect changes in practices or for operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, questions, or complaints, contact us via email at tryfurball@gmail.com or phone at +6019-7510912. Alternatively, you can reach us by mail at:

Address

Last updated: March 2024

If you are dissatisfied with our response to your complaint, you have the right to lodge it with the relevant data protection authority.